We’re specialists in customer engagement research. That means we use our skills and experience in community engagement and market research to turn customer feedback ‘noise’ into genuine business intelligence.
Together we’ll uncover powerful insights that would otherwise have been lost, so you can better understand your communities and partner with them to co-create value and develop more effective products and services.
We help organisations understand what their communities and customers need and value by:
Exploring attitudes and values through qualitative research (descriptive and subjective)
We’ll help you:
Design effective community services and policies based on your community’s values, needs and priorities, described in their own words
Deliver a richer, more engaging customer experience and build brand loyalty
Make better business decisions based on customer intelligence
Develop, measure and improve marketing and advertising campaigns
Understand the complex relationships between product pricing and customer attitudes and behaviours
Test new product and service ideas
Build a confident, knowledgeable and empowered organisation by sharing key insights in real time and across all teams
Futureproof your business by understanding who your customers are and what drives them
Whatever your brand, business or organisation wants to achieve, we’ll help you get there by connecting you with your customers and communities, helping you listen to and understand them, so you can make better decisions, create beautiful products and develop more effective services.
Some of our research specialties include:
Social policy research
Exploring community needs, testing policy concepts, understanding what communities value
Usage & attitude research
Understanding who’s using your products and services, how they’re using them and why
Satisfaction & customer value
Your services rated, along with underlying factors driving their perceptions
Testing and refining new ideas, products, services and strategies to measure their ability to meet your customers’ needs