Waste team cleans up, significantly improves customer satisfaction

With the herculean task of making sure the city’s waste is disposed of in a customer friendly and responsible way, Auckland Council’s Waste Solutions team keeps the city clean and well run. The team is responsible for 500,000 weekly waste collections, not to mention recycling, inorganic collections and soon food [...]

5 key factors that drive service improvement in local government

Customer Experience is a major focus in the commercial sector with 81% of marketers saying they will be competing mostly on the basis of CX this year. But how do ideas and learnings from the commercial sector translate to local government CX and what can a Council CX programme realistically [...]