If you’d like us to give you a call, leave your details here, or feel free to contact us using the details below.

If you’d like us to give you a call, leave your details here, or feel free to contact us using the details below.

Level 2, 18 Customs St East, Auckland, New Zealand

+64 9 379 8920

  Ben Parsons

Ben Parsons

Managing Director

If you’d like a quote fill out the following form, or feel free to contact us using the details below.

If you’d like a quote, fill out the form to the left, or feel free to contact us using the details below.

Level 2, 18 Customs St East, Auckland, New Zealand

+64 9 379 8920

  Ben Parsons

Ben Parsons

Managing Director

Customer Experience Management
Transform your customer experience. Take action on the things that matter most.

Continuous improvement across your whole organisation

Capture customer feedback, understand what actions will make the most difference to your customer’s experience and empower teams to take the right action with Buzz CEM.

Capture Understand Act

Flexible and configurable set up depending on your customer relationship triggers or touch points.

Real time, powerful interactive online reporting portal to access, and more importantly act upon live customer feedback

Empower teams to act on issues as they arise and provide management with genuine insight into how to improve overall performance over time.

Real-time reporting

Ask for feedback from customers on the right things – the key drivers of a good experience. Deliver continuous feedback and insight so that your business can consider the ‘voice of the customer’ in every decision they make, easily and cost effectively.

customer experience management process

Drive business results, competitive advantage and growth by delivering an excellent customer experience

From ‘good to excellent’ – the impact of an ongoing Buzz CEM programme

customer experience management process

Transform your business into a knowledgeable, empowered organisation that understands and anticipates the needs of its customers, and improves its services over time.

Talk to us, we’re customer experience specialists!